All you have done is missed a step of the install process, if you refer back to the install guide for the MAC you will see at step 8 you need to put a tick in the box 'send all traffic over VPN connection'. Go to https://www.viewtvabroad.com/support/mac-setup.html to view this.
If you continue to have problems please come onto Live help we are available from 09.30 - 17.30 weekdays (Central European Time)
